Your client stays yours
We work with you, not around you — white-label under your brand, or simply behind the scenes. You decide how it is presented.
For agencies and operators managing TikTok Shop accounts
Reimbursement recovery for agencies running TikTok Shop seller accounts
You run the storefront, the catalog, the affiliates and the day-to-day. Nobody has the hours to reconcile the settlement trail line by line — so payout discrepancies, missed reimbursements, refund and FBT exceptions quietly age out. Claim windows are limited and vary by case, so a discrepancy found late may already be outside the applicable filing period.
We run a free second-look audit on one of your managed accounts and hand back a prioritized recovery map. No upfront cost — if we go on to recover, we work on a success-fee basis, paid only from what TikTok Shop actually returns.
- Free second-look audit
- No upfront cost
- Success-fee only
- Independent service
Written-first. Your client relationship stays yours.
Where money goes missing across managed accounts
Across every account you manage, TikTok Shop moves money in a lot of directions at once: orders, refunds, returns, fulfillment charges, reserves, payout timing, disputes and support cases. Multiply that by a portfolio of accounts and the settlement trail stops being something anyone reconciles line by line.
Some of it may be recoverable, but only if someone reviews the settlement trail case by case.
Timing matters more than most sellers expect: claim deadlines vary by case, and delivery, returns, settlement, or delayed reconciliation can consume much of the applicable period. By the time a discrepancy is found during an occasional cleanup, the filing window may already have closed. Finding these cases is detailed, line-level work with unfamiliar rules, and it always loses the competition for attention against actually running the business. That is the gap we close.
In practice it hides in the same places every time: payout discrepancies, missed reimbursements, refunds and returns, reserves and settlement timing, FBT and fulfillment exceptions, chargebacks and disputes.
How we work with agencies
Nothing changes in your workflow. This runs alongside whatever you already do, on one account, as a second look.
You pick the account and scope
We work from exports or scoped read-only access — never full admin. What we reviewed and what we did not is documented.
You get the map and the evidence
A prioritized recovery map plus the evidence pack. You decide what the client sees and which cases are worth pursuing.
How the free audit works
You pick one managed seller account. Over 14 days we reconcile its settlement trail across payouts, refunds, returns, reserves and fulfillment exceptions. You get a prioritized recovery map: what looks recoverable, why, what evidence supports each case, and what is probably not worth pursuing. If the value is there, we can help file and pursue the claims.
The audit is free, with no obligation to continue.
Who this is for
Agencies & operators
Teams managing multiple TikTok Shop seller accounts — recovery becomes a value-add for your clients, without disrupting how you already work.
3PLs, aggregators & shop-management teams
Enough order volume, returns activity and payout complexity to make a review worth running — and nobody who currently owns settlement reconciliation.
Running your own shop, not clients' accounts?
For individual sellers
direct support for individual sellers
If you sell on TikTok Shop yourself rather than managing accounts for clients, FBTops — TikTok Shop reimbursement and FBT recovery is the direct route for a single shop.
Start a free audit on FBTopsFees & terms
No upfront cost. We work on a success-fee basis — paid only from reimbursements that are actually recovered, after TikTok Shop returns the funds. Exact terms depend on account volume and setup. We confirm the terms with you in writing before any recovery work begins.
FAQ
Do we need to change our current process or provider?
No. This is a second look that runs alongside whatever you do today, on one account. There is nothing to switch or roll out. If the map comes back empty, that is useful confirmation your process is tight. If it is not empty, you have found money that was being left behind.
Can this be white-label? Does our client have to know?
Your client relationship stays yours. We can work white-label under your brand, or simply stay behind the scenes — you decide what the client sees and how it is presented.
Who talks to our client?
You do. We work with you, not around you. We hand you the recovery map and the evidence; the client conversation stays on your side.
Do you need full access to our client's shop?
No. We work from exported reports (including masked or anonymized data) or from scoped access, on a least-privilege basis — whichever you prefer. We do not ask for full admin access, and we document exactly what data was reviewed.
What does it cost?
The audit is free. If we go on to recover reimbursements, we work on a success-fee basis — no upfront cost, and you pay only from what is actually recovered, after TikTok Shop returns the funds. Exact terms depend on your setup, and we confirm them in writing before any recovery work begins.
Are you affiliated with TikTok?
No. We are an independent reimbursement recovery service. We are not affiliated with TikTok and we are not an official TikTok partner.
What do we get at the end?
A prioritized recovery map: what looks recoverable, why, what evidence supports each case, and what is probably not worth pursuing. It is clarity you can act on — and hand to your client — whether or not you continue with us.
Request a free second-look audit
Email us and we will reply in writing. Tell us roughly how many TikTok Shop accounts you manage and we will take it from there.
Prefer your own mail app? Open in your email client, or just copy info@ttsreimbursements.com.
A short note with your agency name and how many accounts you manage is enough to start.